Shipping & Returns
For most orders we use the United States Postal Service.
Our goal is to make shipping affordable to our customers, not for us to make a profit. When we use Flat Rate Boxes we can ship to residents of Guam, Puerto Rico, Hawaii, Alaska, and even APOs and FPOs worldwide for the same price. For the remainder of our shipments including DOM tubing, Axle Housings, and Frame Reinforcement Plates,
we try to use UPS and those rates vary due to weight and distance. Please call if you have any questions regarding shipping the Website does not explain. International Flat Rate Boxes are also limited to 20lbs.
We ship 5 days a week. (except holiday's)
RuffStuff Specialties Return Policy
-ALL Returns require a Return Authorization number that must be obtained by contacting a customer service representative from RuffStuff Specialties.
Contact phone : 916-600-1945 (7am-5:00pm PST)
Contact email: firstname.lastname@example.org
-ALL Returns sent to RuffStuff Specialties MUST include a return authorization number and your contact information in the box. All returns for refund/exchange must be in original condition, unpainted and unused. Returns past 60 days from purchase date can be returned for store credit only!
-Exchanges are handled on a case by case basis. All shipping costs are the sole responsibility of the customer
-All custom orders/special orders will be handled on a case by case basis.
-Any custom orders have to be cancelled within a 48 hour period from time of order.